Ilok License Manager Server Unavailable

Sep 11,2019 • Filed to: Business Tips • Proven solutions

Businesses deal with multiple different software licenses on a daily basis. As one can imagine, this can be extremely overwhelming. For the best chance at long term success, the use of a license management software is key.

One such top license management program is iLok License Manager. Read on to discover how to use the program, and why it might be the right tool for your organization.

What is iLok License Manager

iLok License Manager is the license management application for iLok, a special USB device that holds your software licenses and provides secure protection for that software.
The iLok License Manager replaces the old web-browser management tool, and enables you to manage your iLok-enabled software licenses without needing to use a browser like Safari, Firefox, Chrome or Edge. In this case, a license can be activated to a location such as your iLok or device.
iLok License Manager lets you easily view and manage both your available and unavailable licenses. You’ll see a full list of all licenses including inactive and hidden ones. This ensures that you won’t miss a single issue!

PACE has updated iLok License Manager ready for the iLok Cloud, but we recommend that you read this article before you update iLok License manager as it can appear as if all your licenses on your iLok have disappeared after updating to iLok License Manager v4.0.0. Don't worry, it's a simple fix and all the details are in this article. You have to enable javascript in your browser to use an application built with Vaadin.

Dec 29, 2018 iLok License Manager is indeed not logging in with 'iLok server currently unavailable'. One of our PT systems also didn't want to start up and hangs on scanning plugins. I put some (cloud) plugins in the unused folder and then it started. Aug 14, 2017 cclarry Make sure you are running the current version of iLok Manager. Thanks, yes I am. That's one of the first things I tried. I may be onto something here. I followed their online help and it told me to set pace services to 'delayed startup' and, so far, it seems to be working.

Benefits of using iLok License Manager

What are the benefits of using iLok License Manager above other license management programs? iLok License Manager has a wide range of features that help you efficiently manage software licenses in the following ways:

Features and benefits of iLok License Manager
iLok License Manager has a range of features that can help you manage your software licenses in the following ways:

Finding specific license details: Every license contains its own information panel with full details about that license and the software publisher. You can activate, deactivate and transfer any license, all from within this one convenient panel.
Managing your licenses: If you need to move licenses between iLok and your own account, you can do so using a simple drag and drop. New licenses appear in a bolder font, so they are easy to find and manage.
Grouping licenses: You may need to work with many licenses from the same software publisher. iLok lets you group licenses as ‘locked’ or ‘unlocked’ groups. Locked groups always stay together as one unit, whereas ‘unlocked’ groups can be split up.
Managing locations: Easily manage the location and status of your registered iLok licenses. You can see if they are online or offline simply from viewing the list on the left side of your screen.
Zero downtime: This optional coverage means you can keep using all of your licenses even in the event of iLok failure, giving you greater peace of mind. • Transferring licenses: You can also quickly and easily transfer licenses
Transferring licenses: You can also quickly and easily transfer licenses directly to and from other users if the software provider allows transfers, which allows you to get greater use out of your licenses.
Set up network wide licenses: • Some publishers allow special licenses that can be shared across your whole local network. iLok makes this process simple and easy to manage.

Instructions on how to use iLok License Manager

If you feel this is the right tool for you, follow these steps to start using iLok License Manager:

Create your iLok account: Visit the iLok website to register. You’ll need to provide your email address, User ID, and password.
Link your iLok to your account: After purchasing your iLok, link it to your free account. Your iLok will be displayed with a grey icon. From the left-hand list, right click on it and select ‘Register iLok to Your Account’. Once registered, your iLok will appear with a black icon. You can rename your iLok to describe its use if required.
Install iLok License Manager
Start using the software: You’ll now need to obtain the iLok license from the software publisher and put it onto your iLok. Publishers can either send you a license directly to your iLok account using your User ID (never give them your log-in details) or they can provide you with an iLok activation code. Enter this code to redeem your license.
iLok activation codes appear as a string of 30 digits. There is a code icon in the top right-hand side of the iLok License Manager window. Sign in, click the icon, and paste your activation code in to activate the software.
Choose where you want the license: Now you need to decide where you want to drop the license. By selecting ‘Your account’ the license will be added to your iLok account in the cloud. You can then transfer the license to an iLok or device if the software publisher allows this option.
If you select any of the iLoks associated with your account the license will be added straight to the selected iLok.

Why PDFelement is the Best iLok License Management Alternative

While iLok License Manager is a great option, it’s also important to note that PDFelement can be a great alternative license management tool as well.

Many businesses use PDFs as the universal file format for working with documentation. The best solution for creating, editing, signing, protecting, and managing PDF files is PDFelement. Similar to other software, PDFelement requires multiple licenses to fully equip your staff with PDF capabilities. Luckily, we’ve now introduced the new PDFelement Server. This dynamic license manager lets you manage all of your PDFelement licenses from one convenient location.

Why Choose PDFelement

One Solution, Many Uses	Easy Licensing & Deployment	We’ve Got Your Back
Digitize paper-based tasks and reduce work time with powerful tools to edit, convert, review, protect, sign, and compare PDFs at a fraction of the price of competitive products.	Roll-out easily on multiple workstations with perpetual licensing. Save resources on deployment and license management with flexible licensing options.	Experience a seamless product transition through 1:1 sessions with product experts, 24x6 customer support, online tutorials, and a technical community to help solve any issues.

Manage Licenses Using PDFelement Server

Conveniently Manage Licenses from One Location: view the status of all current licenses for PDFelement software on one screen.
Support Floating Licensing: As long as the number of users of the software doesn’t exceed the license amount, more devices can be easily assigned.
Add New Users At Any Time: Within the range of your accepted number of licenses, you can give new users access to the fully licensed PDFelement product at any time in a quick and easy manner.

Free Download or Buy PDFelement right now! Free Download or Buy PDFelement right now!

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Overview

In this article, we’ll show you how to fix problems with an iLok USB dongle and the iLok License Manager application. If your licenses or iLok are not detected, then you’ve reached the right page. If you’re new to iLok License Manager, check out our other guide: Getting Started with iLok & iLok License Manager. If you have a lost of broken iLok, create an RMA ticket directly with iLok. Continue reading below to get your iLok licenses back up and running.

How to Get Your iLok to Show Up

Your iLok USB dongle may not be detected for a variety of reasons (Not plugged in, not receiving USB power, out of date iLok License Manager). Let’s figure out what’s causing the issue by first attempting to reconnecting the iLok. Follow these steps.

Connect and Synchronize iLok USB Dongle

1. Launch iLok License Manager

2. Unplug the iLok USB dongle. Plug it back it in.

3. Check the iLok License Manager to see if your iLok is detected – give it a moment!

4. If your iLok shows up, great! Right click it and select Synchronize. That will help ensure that your software can communicate with your iLok dongle.

If your iLok does NOT show up

Try some other USB ports! Although USB hubs are a convenient way to connect multiple devices to the same USB port, they may prevent your devices from properly communicating with your computer –this is especially true with passive hubs. Use a USB hub that has its own power supply or connect your iLok USB dongle directly to your computer. If your iLok still won’t show up, continue below to update the iLok License Manager.

iLok detected on iLok License Manager.

How to Update the iLok License Manager

If your iLok is not detected (even after trying other USB ports and restarting your computer!) the iLok License Manager likely just needs updated. The way to do this is by uninstalling the iLok License Manager from your computer and then downloading the latest version from iLok.com and installing it.Follow the steps below to update the iLok License Manager on Windows.

Uninstall iLok License Manager on Windows

For Windows, open the Apps and Features menu (formerly Programs and Features) and select the Pace License Support app to uninstall it. Follow the steps below and restart your computer when finished.

1. First, right click the Windows Logo and choose Apps and Features.

2. Locate Pace License Support Win 64, right click itand choose Uninstall.

3. Click Yes to confirm and continue the uninstall.

4. Lastly, click Finish to restart your computer.

Uninstalling iLok License Manager on a Windows PC.

Ilok Server Unavailable

Download and Install iLok License Manager for PC (Windows)

What to do for Broken, Lost or Stolen iLoks

If your iLok is still not detected, unfortunately it might be broken. In the event that your iLok USB dongle is broken, lost or stolen, you must resolve the issue directly with iLok. Doing so will allow them to remove or deactivate the licenses on the iLok USB dongle. To do so, contact their support team and submit an iLok RMA by follow the steps below.

Submitting an iLok RMA

1. Visit iLok’s support page.

2. Choose either iLok & License Manager Issues to continue troubleshooting or Broken, Lost or Stolen iLoks to submit an RMA.

3. Follow the on-screen instructions

Note:

If you need immediate access to your lost, stolen or broken iLok licenses, temporary license coverage is an option. Visit iLok.com to learn more about Zero Downtime.

Visiting iLok’s support page to troubleshoot or submit an RMA.